The Japanese spirit of hospitality
“Of all the memories they take home with them, visitors to Japan cherish and appreciate the ‘Japanese way of hospitality and customer service’ — Omotenashi in Japanese.
Translated simply, Omotenashi means the Japanese way of treating a guest. It blends a welcoming spirit with warmth, understanding, and above all respect.
Interestingly, the Japanese language makes no distinction between ‘guest’ and ‘customer.’
To practice Omotenashi, the host pays close attention to detail and is committed to anticipating the needs of the guest, smiling sincerely and setting a happy, relaxed mood. When authentic, Japanese hospitality and service exceed the expectations of the guests. At its most exquisite, Omotenashi offers a guest a once-in-a-life-time experience. The idea resonates with Ichigo-ichie, the tea master’s belief that every encounter is single and unique.” (Kanebo website)
So what are you waiting for to implement it in your business? In a more and more competitive business world, “service engineering” is a differentiating and winning factor!
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