Tag Archives: customers first

Practice “Omotenashi”: Provide an unique “service experience” and show gratitude & respect towards your customers !!

Japanese bow

The Japanese spirit of hospitality

Of all the memories they take home with them, visitors to Japan cherish and appreciate the ‘Japanese way of hospitality and customer service’ — Omotenashi in Japanese.

Translated simply, Omotenashi means the Japanese way of treating a guest. It blends a welcoming spirit with warmth, understanding, and above all respect.

Interestingly, the Japanese language makes no distinction between ‘guest’ and ‘customer.’

To practice Omotenashi, the host pays close attention to detail and is committed to anticipating the needs of the guest, smiling sincerely and setting a happy, relaxed mood. When authentic, Japanese hospitality and service exceed the expectations of the guests. At its most exquisite, Omotenashi offers a guest a once-in-a-life-time experience. The idea resonates with Ichigo-ichie, the tea master’s belief that every encounter is single and unique.”  (Kanebo website)


So what are you waiting for to implement it in your business? In a more and more competitive business world, “service engineering” is a differentiating and winning factor!

Read more from:   The Japanese spirit of hospitality

If you need help, you can also contact us (at info@gbmc.biz) for support or 

check our website at:  http://www.gbmc.biz/Japan_Training.php




Recognize and remember your customers !

After all, customers are kings !! Good point from Don Peppers


Customers First !!

Customer perception might be very different between remote countries, like France and Japan !

Here is a link to James Caan’s view on this:



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