Practice “Omotenashi”: Provide an unique “service experience” and show gratitude & respect towards your customers !!

Japanese bow

The Japanese spirit of hospitality

Of all the memories they take home with them, visitors to Japan cherish and appreciate the ‘Japanese way of hospitality and customer service’ — Omotenashi in Japanese.

Translated simply, Omotenashi means the Japanese way of treating a guest. It blends a welcoming spirit with warmth, understanding, and above all respect.

Interestingly, the Japanese language makes no distinction between ‘guest’ and ‘customer.’

To practice Omotenashi, the host pays close attention to detail and is committed to anticipating the needs of the guest, smiling sincerely and setting a happy, relaxed mood. When authentic, Japanese hospitality and service exceed the expectations of the guests. At its most exquisite, Omotenashi offers a guest a once-in-a-life-time experience. The idea resonates with Ichigo-ichie, the tea master’s belief that every encounter is single and unique.”  (Kanebo website)

 

So what are you waiting for to implement it in your business? In a more and more competitive business world, “service engineering” is a differentiating and winning factor!

Read more from:   The Japanese spirit of hospitality

If you need help, you can also contact us (at info@gbmc.biz) for support or 

check our website at:  http://www.gbmc.biz/Japan_Training.php

 

 

 

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About GBMC

GBMC (Global Business & Management Consulting): Based in Paris area, we are a proactive Professional Service Provider and Consultancy specialized in the following three domains: 1) EU-Japan Business Consulting (Consultancy, Import-Export, Training & Translation). 2) General Business Consulting (Business Coaching, Technical Markets Consulting) 3) Management Consulting (Interim Management, Transition Management) Please check www.gbmc.biz for details View all posts by GBMC

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