Great story & insight from Steve Blank !
Customer perception might be very different between remote countries, like France and Japan !
Here is a link to James Caan’s view on this:
That is the question, as discussed by McKinsey staff writers: linktopaper
Another great paper from McKinsey: link to paper
Interesting paper from McKinsey dealing with cross-cultural management issues:
Great post from Scott Keller (Mc Kinsey) to HBR (Harvard Business Review). Check the link:
http://blogs.hbr.org/cs/2012/06/how_to_get_senior_leaders_to_c.html
Interesting HBR post. Have you got your two lists ready ?
http://blogs.hbr.org/bregman/2009/05/two-lists-you-should-look-at-e.html?awid=9096134605609987456-3271