July 20, 2014

Delighting your customers, rather than pleasing them!

By GBMC

Japanese bridge in garden

“Delighting the customer creates a bridge between seller and buyer. If they are delighted with the service, the customer will pay a price commensurate with their satisfaction”.

Good point from Mikitani-san (Rakuten)! This is where the “Omotenashi” concept gets into action …

Check the post on Linked In hereunder:

https://www.linkedin.com/today/post/article/20140225144505-52782505-how-to-delight-the-customer?trk=eml-ced-b-art-M-0&midToken=AQFFX38yG-JExQ&fromEmail=fromEmail&ut=0FjLgmAkpwuSk1

 

 

 

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About GBMC

GBMC (Global Business & Management Consulting): Based in Paris area, we are a proactive Professional Service Provider and Consultancy specialized in the following three domains: 1) EU-Japan Business Consulting (Consultancy, Import-Export, Training & Translation). 2) General Business Consulting (Business Coaching, Technical Markets Consulting) 3) Management Consulting (Interim Management, Transition Management) Please check www.gbmc.biz for details View all posts by GBMC
This entry was posted on Sunday, July 20th, 2014 at 18:31 and tagged with , , , , and posted in Business, Japan. You can follow any responses to this entry through the RSS 2.0 feed.

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