Delighting your customers, rather than pleasing them!

Japanese bridge in garden

“Delighting the customer creates a bridge between seller and buyer. If they are delighted with the service, the customer will pay a price commensurate with their satisfaction”.

Good point from Mikitani-san (Rakuten)! This is where the “Omotenashi” concept gets into action …

Check the post on Linked In hereunder:





About GBMC

GBMC (Global Business & Management Consulting): Based in Paris area, we are a proactive Professional Service Provider and Consultancy specialized in the following three domains: 1) EU-Japan Business Consulting (Consultancy, Import-Export, Training & Translation). 2) General Business Consulting (Business Coaching, Technical Markets Consulting) 3) Management Consulting (Interim Management, Transition Management) Please check for details View all posts by GBMC

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