Tag Archives: Service in Japan

Delighting your customers, rather than pleasing them!

Japanese bridge in garden

“Delighting the customer creates a bridge between seller and buyer. If they are delighted with the service, the customer will pay a price commensurate with their satisfaction”.

Good point from Mikitani-san (Rakuten)! This is where the “Omotenashi” concept gets into action …

Check the post on Linked In hereunder:

https://www.linkedin.com/today/post/article/20140225144505-52782505-how-to-delight-the-customer?trk=eml-ced-b-art-M-0&midToken=AQFFX38yG-JExQ&fromEmail=fromEmail&ut=0FjLgmAkpwuSk1

 

 

 

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“OMOTENASHI”: Get the Japanese Service Mindset !!

Japanese bow

“OMOTENASHI”: Get the Japanese Service Mindset !!

 

 

More details about this concept in the following Post from Mikitani-san (Rakuten):

http://www.linkedin.com/today/post/article/20140327140946-52782505-marketing-a-global-product-remember-the-human-reasons?trk=eml-ced-b-art-M-0&midToken=AQFFX38yG-JExQ&fromEmail=fromEmail&ut=17xzGesQ-iKmc1

 

 


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