Tag Archives: please your customers

Delighting your customers, rather than pleasing them!

Japanese bridge in garden

“Delighting the customer creates a bridge between seller and buyer. If they are delighted with the service, the customer will pay a price commensurate with their satisfaction”.

Good point from Mikitani-san (Rakuten)! This is where the “Omotenashi” concept gets into action …

Check the post on Linked In hereunder:






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