“Delighting the customer creates a bridge between seller and buyer. If they are delighted with the service, the customer will pay a price commensurate with their satisfaction”.

Good point from Mikitani-san (Rakuten)! This is where the “Omotenashi” concept gets into action …

Check the post on Linked In hereunder:

https://www.linkedin.com/today/post/article/20140225144505-52782505-how-to-delight-the-customer?trk=eml-ced-b-art-M-0&midToken=AQFFX38yG-JExQ&fromEmail=fromEmail&ut=0FjLgmAkpwuSk1